I buy many products online personally and have never run across a company or owner that made me feel so confident in my purchase. When my scooter arrived it had a defective charger, so I called RoadRunner Scooters after 7PM on a Friday night to see what they could do about it. The next morning, SATURDAY delivery at 9:30 my replacement showed up at my door! The owner Dale Ross is extremely accessible and a true professional! If you are looking for a great product and most important AMAZING customer service after the sell, this is the company.