The safety of electric scooters hinges significantly on the quality of their components, with particular emphasis on the battery. We exclusively collaborate with suppliers who uphold stringent product safety protocols. Our batteries are sourced from reputable manufacturers, including Korean companies such as LG and Samsung, or from Chinese cells that have undergone extensive testing and have demonstrated long-term reliability.

Each scooter possesses unique capabilities and constraints. We strongly advise familiarizing yourself with the user manual before operation and adopting a gradual approach to riding. Additionally, it is imperative to wear appropriate protective gear, including helmets, knee/elbow pads, and wrist guards, at all times.

Our flagship store and service center is located in Denver, CO! We kindly ask that anyone looking to come in and demo our scooters make a reservation using the link below.

Schedule a Demo

Please follow this link to be able to schedule a demo appointment at our Denver Showroom:

https://roadrunnerscooters.com/pages/schedule-a-demo

We are pleased to extend a military discount as a token of appreciation for your service. Upon presentation of a valid active or retired military ID card, you will receive a discount code entitling you to $100 off your purchase from RoadRunner Scooters.

Kindly note that this discount cannot be applied to scooters already available at a discounted price. Should you require further clarification or assistance, please do not hesitate to contact us.

It is imperative to refrain from exposing your scooter to car wash facilities or spraying it with a hose. It is essential to bear in mind that this vehicle operates on electricity, and contact with water poses a significant risk. Such actions will undoubtedly result in damage to the scooter's battery, speed controllers, and other internal components, thereby voiding your warranty.

For cleaning purposes, it is recommended to utilize a damp sponge or cloth along with mild cleaners or dish soap. Additionally, employing a toothbrush and scrub brush can effectively address the smaller crevices on the scooter.

Flat tires may result from various factors. It is crucial to adhere to the following guidelines:

1. Tire Pressure: Maintain the air pressure within both scooter tires at all times. Refer to the specified PSI (pressure per square inch) value indicated on the sidewall of the tire. It is advisable to inflate the tires once the pressure drops to approximately 4 PSI below this specified value. For instance, if your tires have a recommended pressure of 50 PSI, refill them when they reach around 46 PSI.

2. Installation: When installing a new tube, ensure that it retains approximately 1 PSI of pressure. This helps the tube maintain its shape and prevents pinches or folds, which can lead to flats. Additionally, tighten the main hub bolts in a star pattern to distribute bolt torque evenly.

3. Hazards: If your tubes consistently suffer from flats, inspect the interior of the tire or rim for any sharp edges or objects. These may puncture the tubes and cause flats. Regular inspection and removal of such hazards are essential for preventing tire damage.

Various factors influence the performance of our scooters, including the specific model, rider weight, road conditions, and riding speed. In our product descriptions, we offer realistic estimates derived from scenarios featuring a 130lb rider, flat road conditions, and average speed.

Our RoadRunner Scooters are manufactured in Shanghai, China, where each unit undergoes a rigorous series of quality control tests. Only after passing these assessments are the scooters carefully boxed and prepared for shipment to the United States.

We maintain an extensive inventory of spare parts for all models of Nanrobot Scooters formerly offered by our company. Our commitment to customer satisfaction is reflected in our inventory, as we strive to stock 95% of all necessary parts for each scooter model sold.

The manufacturer weight limits are detailed on the product page of each scooter.

The scooter product specs are based on a 130 lb rider. Maximum speed and range are based on rider weight, riding, and terrain. weight of rider, riding style and terrain.

At RoadRunner Scooters, we periodically offer sales promotions throughout the year. However, we do not maintain a standard discount code for our scooter products.

Our scooters are designed to handle a variety of terrains, including urban streets, bike paths, and light off-road conditions. For specific capabilities, refer to your scooter model's specifications.

While you do not need a second charger to operate the scooter, we do have them available for purchase if you would like to cut your charging time in half!

Riding your scooter in bike lanes or on sidewalks depends on local regulations. Check your local laws and ordinances to ensure compliance.

To prevent theft, use a sturdy lock to secure your scooter to a fixed object. We recommend using a combination of a U-lock and a cable lock for added security. Additionally, store your scooter in a safe place when not in use.

We do ship to both Hawaii and Alaska; however, please note that there is an additional shipping charge associated with deliveries to these states.er text

Shipping insurance protects your scooter against loss, theft, or damage during transit. It ensures financial protection, covering repair or replacement costs if something happens to your scooter while it's being shipped. Coverage ends once the delivery is completed and a signature is obtained, confirming receipt.If you have more questions, please contact our customer service team.

We offer refurbished scooters, comprising open box or demo units with minimal to zero miles. Each scooter undergoes thorough inspection and test rides by our Engineers at our headquarters in Denver, CO. Additionally, all refurbished scooters come with a comprehensive six-month manufacturer warranty. Explore our current inventory and schedule a sales appointment to experience test rides of the available refurbished scooters firsthand.

Once you have received a tracking number from UPS or FedEx, regrettably, we are unable to cancel your order. Please be advised that once an order departs from our warehouse, it cannot be redirected.

If you have not yet received a tracking number, we can proceed with canceling your order. To initiate the cancellation process, kindly submit a ticket to our support team. Please note that a 6% fee will apply to all pre-order cancellations and order cancellations.

We know you are excited and ready to get your scooter as soon as possible once you have purchased it.

Scooters ordered before 12:00 PM EST Monday - Friday will be shipped the same day from our Las Vegas, NV fulfillment center. Scooters ordered after 12:00 PM EST Monday - Friday and all weekend orders will be shipped the following business day.

Scooters are shipped via Ground UPS or Ground FedEx.

Please refer to the chart below for estimated shipping times to your location.

You will always receive 2 emails from RoadRunner Scooters after you've completed your order Your first email will be an order confirmation with detailed breakdown of your order. The second will be your shipping confirmation with your tracking number and a link to check your packages up to date ETA. *INSERT SHIPPING CHART**

Once a scooter has been dispatched from our warehouse, we are unable to modify the shipping address. It is imperative to ensure the accuracy of the address provided during checkout to prevent any potential complications.

Currently, RoadRunner Scooters delivers scooters to the United States, Canada, Puerto Rico, and select European Countries

We ship all scooters from one of our warehouse in Las Vegas, NV with Fedex or UPS Ground, signature required.

Accessories and parts may also ship from our Denver, CO service center location, either by Fedex, UPS, or USPS. Unless specifically requested, accessories and parts will ship without signature required.



Please refer to the chart below for estimated shipping times to your location.

You will always receive 2 emails from RoadRunner Scooters after you've completed your order Your first email will be an order confirmation with detailed breakdown of your order. The second will be your shipping confirmation with your tracking number and a link to check your packages up to date ETA.

**INSERT SHIPPING CHART**

Your tracking number for all scooters and parts will be automatically generated and sent to you via email with the subject line "Shipping Confirmation Email." This notification will be dispatched within 24 hours of placing your order, excluding weekends (Saturday and Sunday).

RoadRunner Scooters is solely reliant on the tracking information provided by UPS or FedEx and cannot furnish additional details regarding the delivery timeline of your scooter.

In the event that your tracking number indicates delivery, yet you have not received your package, we recommend consulting with neighbors, roommates, or family members. Once the scooter leaves our warehouse, it is beyond our jurisdiction.

To ensure peace of mind regarding your shipment, we strongly recommend opting for Roadrunner's guaranteed Simply shipping insurance. Simply offers comprehensive protection for shipments lost, damaged, or stolen during transit. In the unfortunate event of a shipping incident, Roadrunner guarantees a prompt replacement of your scooter within 7 days. This insurance can be conveniently added to your cart and purchased during checkout. A significant majority of our customers have chosen to avail themselves of this coverage with their orders.**INSERT LINK TO TRACK ORDER PAGE**

RoadRunner Scooters ships all scooter and parts to Canada.

We ship our scooter duty paid (DPP) meaning you will pay for additional shipping, duties and fees at checkout.

Duties and shipping costs vary depending on weight and shipping address.

Orders for new scooters and parts totaling over $250 qualify for complimentary ground shipping within the 48 contiguous United States.

For shipments to Alaska and Hawaii, an additional shipping fee applies. The shipping cost is contingent upon each scooter and will be clearly displayed during the checkout process.

Orders for scooters placed by NOON EST typically undergo shipment on the same day, excluding weekends. Weekend orders commence shipping on Monday mornings. Please allow up to 48 hours for tracking information to be updated.

In the event that a shipping label has been generated but the scooter has not yet shipped, this is often due to missed scans by the shipping carrier, particularly with our sizable packaging. Occasionally, packages may be temporarily misplaced, resulting in a missed label scan. Rest assured, any discrepancies will be rectified upon arrival at the subsequent facility.

Yes, you have until the last day of your manufacturers warranty to add an extended warranty purchase.

You do not need to register your scooter to submit a warranty claim with our team. Please make sure to keep record of your order number or the email you used to make the purchase for us to properly find your purchase.

We have established partnerships with repair shops in most major cities across the United States, with ongoing efforts to expand our network further. Should you have recommendations for additional shops in your area, please don't hesitate to inform us by sending an email to support@roadrunnerscooters.com. We will promptly reach out to explore potential collaborations.

For optimal results when searching for a local scooter repair shop, we recommend including "PEV" (personal electric vehicle) in your search criteria.

Furthermore, we continuously enrich our resources by adding DIY (do-it-yourself) tutorials to both our Roadrunner website and YouTube channel. We encourage you to subscribe to our YouTube channel to access these tutorials and maintain your scooter independently, if desired.

To improve the range of your electric scooter, ensure the tires are properly inflated, avoid excessive acceleration and braking, reduce weight, and ride on smooth, flat surfaces. Regular maintenance and proper battery care also help.

The recommended tire pressure varies by model. Refer to your user manual or the tire sidewall for the correct pressure range. Maintaining proper tire pressure ensures a smooth and safe ride.

For routine maintenance and repairs, we recommend accessing our comprehensive support library, which features a plethora of articles and instructional videos tailored to each scooter model. We encourage proactive maintenance and, if required, repairs using the provided tools at home. Should you encounter more complex issues, we can facilitate referral to one of our trusted service partners. Alternatively, you have the option to arrange for the shipment of the scooter to our dedicated service centers located in Denver, CO, for professional repair assistance.

If your scooter is making unusual noises, check for loose components, such as screws or bolts. Inspect the wheels, brakes, and motor. If you cannot identify the source of the noise, contact our customer support for assistance here: https://roadrunnerscooters.com/pages/contact-us

Our lithium-ion battery packs, available in various sizes, typically exhibit a lifespan of 400-700 charging cycles. Over time, a natural decrease in riding range and maximum voltage occurs due to the inherent chemistry of these batteries, leading to diminished cell capacity.

For comprehensive insights into extending battery lifespan, please refer to the accompanying article.

Outlined below are fundamental tips:

1. Maintain an optimal temperature: Avoid exposing batteries to excessive heat during charging or operation. While lithium-ion batteries are more resilient in cold conditions compared to other types, extreme temperatures compromise their energy storage and release capabilities. We recommend storing your scooter within a temperature range of 50°F to 70°F for optimal performance.

2. Ensure adequate airflow: Proper ventilation is crucial for battery health, as it helps dissipate heat and maintain operational efficiency.

3. Prevent exposure to moisture: Avoid riding through puddles or snow, as moisture infiltration into the battery can cause damage. Please note that water-damaged scooters are not covered under our warranty guarantee.

4. Opt for slower charging: Particularly for smaller battery packs, a slower charging rate (such as with the standard 2A chargers provided) is preferable to preserve battery life.

5. Avoid overcharging: While our chargers feature automatic shutdown mechanisms upon reaching full charge, it's advisable to disconnect the charger from the scooter's charging port once charging is complete (indicated by a green light).

Please refer to the table below to ascertain the maximum voltage for your scooter model. This figure should correspond to the value displayed on the left-hand side of your voltage lock when you turn your key.

It's imperative that this number aligns with the maximum output indicated on your charger. Should there be a discrepancy between these values, it's likely that you have the incorrect charger. Please inform us promptly if this is the case.

Should your charger indicate a green light but fail to reach a voltage within 2 points of the value specified for your charger, it may necessitate the acquisition of a new charger.

Voltage Percentage:

- 100% = 58.8V
- 90% = 57.12V
- 80% = 55.44V
- 70% = 53.76V
- 60% = 52.08V
- 50% = 50.4V
- 40% = 48.72V
- 30% = 47.04V
- 20% = 45.36V
- 10% = 43.68V
- 0% = 42V

What is a steering damper on an electric scooter? A steering damper, also known as a steering stabilizer, is a device designed to reduce unwanted vibrations and oscillations in the handlebars of an electric scooter. It enhances stability and control by minimizing the impact of road irregularities and sudden movements on the scooter's steering.

Why do electric scooters need a steering damper? Electric scooters, like other two-wheeled vehicles, can be affected by factors such as road imperfections, wind gusts, and sudden maneuvers. A steering damper helps dampen these external forces, providing a smoother and more controlled riding experience.

How does a steering damper work? A steering damper operates by using hydraulic or mechanical means to absorb and dissipate excessive forces that can lead to unwanted handlebar movements. It acts as a buffer between the handlebars and the scooter's frame, reducing the impact of shocks and vibrations.

What are the benefits of having a steering damper on an electric scooter?

Improved Stability: Reduces wobbling and instability caused by road conditions or sudden maneuvers.
Enhanced Control: Minimizes handlebar kickback and promotes smoother steering response.
Increased Safety: Helps prevent speed wobbles and improves overall rider confidence.

All scooters can to this and it's perfectly normal when plugging into the battery. It's the current being connected.