The safety of electric scooters hinges significantly on the quality of their components, with particular emphasis on the battery. We exclusively collaborate with suppliers who uphold stringent product safety protocols. Our batteries are sourced from reputable manufacturers, including Korean companies such as LG and Samsung, or from Chinese cells that have undergone extensive testing and have demonstrated long-term reliability.

Each scooter possesses unique capabilities and constraints. We strongly advise familiarizing yourself with the user manual before operation and adopting a gradual approach to riding. Additionally, it is imperative to wear appropriate protective gear, including helmets, knee/elbow pads, and wrist guards, at all times.

Our flagship store and service center is located in Denver, CO! We kindly ask that anyone looking to come in and demo our scooters make a reservation using the link below.

Schedule a Demo

Our RX7 and RS5 scooters have an IP67 rating, which means they can safely be ridden in the rain. For our D4+ models, we now offer Aquaguard Pro—a DIY waterproofing kit that can help you achieve an IP67 rating for added protection.

To avoid damage, please refrain from leaving your scooter outdoors during heavy downpours, as excessive water exposure can be harmful. Additionally, never submerge the deck or wheels under water, as this can cause irreparable damage.

We are pleased to extend a military discount as a token of appreciation for your service. Upon presentation of a valid active or retired military ID card, you will receive a discount code entitling you to $100 off your purchase from RoadRunner Scooters.

Kindly note that this discount cannot be applied to scooters already available at a discounted price. Should you require further clarification or assistance, please do not hesitate to contact us.

The RS5 and RX7 scooters come with an IP67 rating, allowing them to withstand water exposure, so using a hose for cleaning is perfectly acceptable. However, it’s important to avoid high-pressure water directly on the scooter to protect the seals and sensitive components.

For our D4+ models, we strongly recommend using a damp sponge or cloth with mild cleaners or dish soap for cleaning, as these scooters are not designed for water exposure. A toothbrush and scrub brush can effectively clean those hard-to-reach areas on all models

Flat tires may result from various factors. It is crucial to adhere to the following guidelines:

1. Tire Pressure: Maintain the air pressure within both scooter tires at all times. Refer to the specified PSI (pressure per square inch) value indicated on the sidewall of the tire. It is advisable to inflate the tires once the pressure drops to approximately 4 PSI below this specified value. For instance, if your tires have a recommended pressure of 50 PSI, refill them when they reach around 46 PSI.

2. Installation: When installing a new tube, ensure that it retains approximately 1 PSI of pressure. This helps the tube maintain its shape and prevents pinches or folds, which can lead to flats. Additionally, tighten the main hub bolts in a star pattern to distribute bolt torque evenly.

3. Hazards: If your tubes consistently suffer from flats, inspect the interior of the tire or rim for any sharp edges or objects. These may puncture the tubes and cause flats. Regular inspection and removal of such hazards are essential for preventing tire damage.

Our performance estimates are derived from standardized tests that all scooter companies worldwide use to ensure consistency and reliability. Consequently, we adhere to these industry standards to provide you with realistic and comparable performance metrics.

For our evaluations, we use a scenario featuring a 130 lb rider on flat road conditions, riding at an average speed. Additionally, all tests are conducted with the scooter set to gear one and in single mode, which represents the most conservative settings available on the scooter. This approach ensures that our performance data reflects the safest and most energy-efficient operation, giving our customers clear expectations.

At RoadRunner, our manufacturing process begins with designing all of our scooters from the ground up at our headquarters in Denver, CO. We then deliver these CAD files to our private factory located in Shanghai, China, where each scooter is meticulously built to specification by our Shanghai-based engineering team. We strictly adhere to our manufacturing processes, and we own the molds for every RoadRunner scooter model. Each RoadRunner scooter is methodically assembled by hand and undergoes rigorous testing and certification before being packaged and shipped to customers around the world.

We maintain an extensive inventory of spare parts for all models of Nanrobot Scooters formerly offered by our company. Our commitment to customer satisfaction is reflected in our inventory, as we strive to stock all necessary parts for each scooter model sold.

The manufacturer weight limits are detailed on the product page of each scooter.

Yes, every RoadRunner Scooter is manufactured with a unique serial/VIN number etched on the frame. You can find the VIN located underneath the battery and also on the side of the yoke near the front wheel.

At RoadRunner Scooters, we conduct a few sales promotions throughout the year and periodically offer additional discount codes. These exclusive codes can only be found at checkout, ensuring our customers receive the best possible value on our scooter products.

At RoadRunner, we design our scooters for every possible condition. Each model is specifically highlighted on its respective product page, detailing the terrain it performs best in, including urban streets, bike paths, and light off-road conditions.

While you do not need a second charger to operate the scooter, we strongly recommend purchasing two chargers if you use the scooter daily. This allows you to cut your charging time in half and ensures that you always have a fully charged scooter ready to go. Additional chargers are available for purchase.

Riding your scooter in bike lanes or on sidewalks depends on local regulations. Check your local laws and ordinances to ensure compliance.

To prevent theft, always use a sturdy lock to secure your scooter to a fixed object. For added security, we recommend using a combination of a U-lock and a cable lock. Additionally, consider installing an AirTag or a similar GPS tracking device for further protection. Be sure to store your scooter in a safe location when it is not in use.

We do ship to both Hawaii and Alaska; however, please note that there is an additional shipping charge associated with deliveries to these states.er text

Shipping insurance protects your scooter against loss, theft, or damage during transit. It ensures financial protection, covering repair or replacement costs if something happens to your scooter while it's being shipped. Coverage ends once the delivery is completed and a signature is obtained, confirming receipt.If you have more questions, please contact our customer service team.

We offer refurbished scooters, comprising open box or demo units with minimal to zero miles. Each scooter undergoes thorough inspection and test rides by our Engineers at our headquarters in Denver, CO. Additionally, all refurbished scooters come with a comprehensive six-month manufacturer warranty. Explore our current inventory and schedule a sales appointment to experience test rides of the available refurbished scooters firsthand.

Once you have received a tracking number from UPS or FedEx, we regret to inform you that we are unable to cancel your order. Please note that once an order departs from our warehouse, it cannot be redirected.

If you have not yet received a tracking number, we can proceed with canceling your order, but please be aware that changes to any orders cannot be made after 12 PM MST. To initiate the cancellation process, kindly submit a ticket to our support team. Please note that a cancellation fee of up to 15% will apply to all pre-order cancellations and order cancellations.

We know you are excited to receive your new scooter as soon as possible!

Scooters ordered before 12:00 PM MST Monday - Friday will be shipped the same day from our Las Vegas, NV fulfillment center. Orders placed after 12:00 PM MST Monday - Friday and all weekend orders will be shipped the following business day. Scooters are shipped via UPS Ground.

Please note that our parts and accessories are shipped separately from our Denver headquarters. This means you will receive two separate tracking numbers—one for your scooter and another for your accessories.

After you complete your order, you will receive two emails from RoadRunner Scooters. The first email will be an order confirmation with a detailed breakdown of your order. The second email will provide your shipping confirmation, including your tracking numbers and a link to check the current ETA for both your scooter and accessories.

Once a scooter has been dispatched from our warehouse, we are unable to modify the shipping address. It is imperative to ensure the accuracy of the address provided during checkout to prevent any potential complications.

Additionally, if you used a third-party payment service, such as Affirm or Katapult, you must receive approval from them before requesting an address change with us. Please keep in mind that we cannot modify or change any orders after 12:00 PM MST.

Thank you for your understanding, and for choosing RoadRunner Scooters!

Currently, RoadRunner Scooters delivers scooters to the United States, Canada, Puerto Rico, and select European Countries

We ship all scooters from one of our warehouse in Las Vegas, NV with UPS Ground, signature required.

Accessories and parts may also ship from our Denver, CO service center location, either by Fedex, UPS, or USPS. Unless specifically requested, accessories and parts will ship without signature required.


You will always receive 2 emails from RoadRunner Scooters after you've completed your order Your first email will be an order confirmation with detailed breakdown of your order. The second will be your shipping confirmation with your tracking number and a link to check your packages up to date ETA.

Your tracking number for all scooters and parts will be automatically generated and sent to you via email with the subject line "Shipping Confirmation." You can expect to receive this notification within 24 hours of placing your order, excluding weekends (Saturday and Sunday).

Please note that RoadRunner Scooters relies solely on the tracking information provided by UPS or FedEx and cannot provide additional details regarding your delivery timeline.

If your tracking number shows that your package has been delivered but you haven't received it, we recommend checking with neighbors, roommates, or family members. Once the scooter leaves our warehouse, we are unable to intervene.

RoadRunner Scooters ships all scooter and parts to Canada.

We ship our scooter duty paid (DPP) meaning you will pay for additional shipping, duties and fees at checkout.

Duties and shipping costs vary depending on weight and shipping address.

Orders for new scooters and parts totaling over $250 qualify for complimentary ground shipping within the 48 contiguous United States.

For shipments to Alaska and Hawaii, an additional shipping fee applies. The shipping cost is contingent upon each scooter and will be clearly displayed during the checkout process.

Orders for scooters placed by NOON MST typically undergo shipment on the same day, excluding weekends. Weekend orders commence shipping on Monday mornings. Please allow up to 48 hours for tracking information to be updated.

In the event that a shipping label has been generated but the scooter has not yet shipped, this is often due to missed scans by the shipping carrier, particularly with our sizable packaging. Occasionally, packages may be temporarily misplaced, resulting in a missed label scan. Rest assured, any discrepancies will be rectified upon arrival at the subsequent facility.

Yes, you have until the last day of your manufacturers warranty to add an extended warranty purchase.

You do not need to register your scooter to submit a warranty claim with our team. Please make sure to keep record of your order number or the email you used to make the purchase for us to properly find your purchase.

We have established partnerships with repair shops in most major cities across the United States, with ongoing efforts to expand our network further. Should you have recommendations for additional shops in your area, please don't hesitate to inform us by sending an email to support@roadrunnerscooters.com. We will promptly reach out to explore potential collaborations.

For optimal results when searching for a local scooter repair shop, we recommend including "PEV" (personal electric vehicle) in your search criteria.

Furthermore, we continuously enrich our resources by adding DIY (do-it-yourself) tutorials to both our Roadrunner website and YouTube channel. We encourage you to subscribe to our YouTube channel to access these tutorials and maintain your scooter independently, if desired.

To improve the range of your electric scooter, ensure the tires are properly inflated, avoid excessive acceleration and braking, reduce weight, and ride on smooth, flat surfaces. Regular maintenance and proper battery care also help.

The recommended tire pressure varies by model. Refer to your user manual or the tire sidewall for the correct pressure range. Maintaining proper tire pressure ensures a smooth and safe ride.

For routine maintenance and repairs, we recommend accessing our comprehensive support library, which features a plethora of articles and instructional videos tailored to each scooter model. We encourage proactive maintenance and, if required, repairs using the provided tools at home. Should you encounter more complex issues, we can facilitate referral to one of our trusted service partners. Alternatively, you have the option to arrange for the shipment of the scooter to our dedicated service centers located in Denver, CO, for professional repair assistance.

If your scooter is making unusual noises, check for loose components, such as screws or bolts. Inspect the wheels, brakes, and motor. If you cannot identify the source of the noise, contact our customer support for assistance here: https://roadrunnerscooters.com/pages/contact-us

Our lithium-ion battery packs, available in various sizes, typically exhibit a lifespan of 400-700 charging cycles. Over time, a natural decrease in riding range and maximum voltage occurs due to the inherent chemistry of these batteries, leading to diminished cell capacity.

For comprehensive insights into extending battery lifespan, please refer to the accompanying article.

Outlined below are fundamental tips:

1. Maintain an optimal temperature: Avoid exposing batteries to excessive heat during charging or operation. While lithium-ion batteries are more resilient in cold conditions compared to other types, extreme temperatures compromise their energy storage and release capabilities. We recommend storing your scooter within a temperature range of 50°F to 70°F for optimal performance.

2. Ensure adequate airflow: Proper ventilation is crucial for battery health, as it helps dissipate heat and maintain operational efficiency.

3. Prevent exposure to moisture: Avoid riding through puddles or snow, as moisture infiltration into the battery can cause damage. Please note that water-damaged scooters are not covered under our warranty guarantee.

4. Opt for slower charging: Particularly for smaller battery packs, a slower charging rate (such as with the standard 2A chargers provided) is preferable to preserve battery life.

5. Avoid overcharging: While our chargers feature automatic shutdown mechanisms upon reaching full charge, it's advisable to disconnect the charger from the scooter's charging port once charging is complete (indicated by a green light).

Please refer to the table below to ascertain the maximum voltage for your scooter model. This figure should correspond to the value displayed on the left-hand side of your voltage lock when you turn your key.

It's imperative that this number aligns with the maximum output indicated on your charger. Should there be a discrepancy between these values, it's likely that you have the incorrect charger. Please inform us promptly if this is the case.

Should your charger indicate a green light but fail to reach a voltage within 2 points of the value specified for your charger, it may necessitate the acquisition of a new charger.

Voltage Percentage:

- 100% = 58.8V
- 90% = 57.12V
- 80% = 55.44V
- 70% = 53.76V
- 60% = 52.08V
- 50% = 50.4V
- 40% = 48.72V
- 30% = 47.04V
- 20% = 45.36V
- 10% = 43.68V
- 0% = 42V

What is a steering damper on an electric scooter? A steering damper, also known as a steering stabilizer, is a device designed to reduce unwanted vibrations and oscillations in the handlebars of an electric scooter. It enhances stability and control by minimizing the impact of road irregularities and sudden movements on the scooter's steering.

Why do electric scooters need a steering damper? Electric scooters, like other two-wheeled vehicles, can be affected by factors such as road imperfections, wind gusts, and sudden maneuvers. A steering damper helps dampen these external forces, providing a smoother and more controlled riding experience.

How does a steering damper work? A steering damper operates by using hydraulic or mechanical means to absorb and dissipate excessive forces that can lead to unwanted handlebar movements. It acts as a buffer between the handlebars and the scooter's frame, reducing the impact of shocks and vibrations.

What are the benefits of having a steering damper on an electric scooter?

Improved Stability: Reduces wobbling and instability caused by road conditions or sudden maneuvers.
Enhanced Control: Minimizes handlebar kickback and promotes smoother steering response.
Increased Safety: Helps prevent speed wobbles and improves overall rider confidence.

All scooters can to this and it's perfectly normal when plugging into the battery. It's the current being connected.