Electric Scooter Servicing
Let us help you with the most painful process of owning an electric scooter.
Servicing Fees Breakdown
Servicing and maintenance for electronics and vehicles can be a pain. That's why some riders choose to let us do it for them.
Unfortunately, we are not located in every major city so in order for us to perform this on your behalf, there is a need to send your scooter back to us. While shipping fees are expensive (due to the fact that it is heavy and contains battery components), we try to keep our labor fees as low as possible in order to still provide this as an affordable and viable option for you. Our labor fees are charged based on an hourly rate of $100 USD which will get your vehicle the attention of a trained technician to address the repairs and replacements needed.
- Important Terms:
- Do note that the estimated time and price may differ slightly across the various models and the condition of the scooter itself. The prices and time shown are based on a normally maintained vehicle with no other complications which may cost more time and effort to repair/replace parts.
- Prices DO NOT include any components which may require replacement.
- All prices are shown in USD and do not include any tax if applicable.
**Prices below are for labor only. Cost of parts will be included in final estimate**
All servicing requests will take about 1-2 weeks inclusive of shipping times (excluding any unforeseen circumstances and delays), so do be prepared to be without your scooter for this time frame.
A $50 diagnostic fee will be assessed for all repairs. If customer approve repairs, this will be applied to labor. If customer declines repairs, the $50 fee will be due before scooter is returned to customer.Tires
| Task | Estimated Cost ($100/hr) | Estimated Time (hrs) | Description |
| Flat Tire x1 | $50.00 | 0.5 | Replace the Innertube on one wheel |
| Flat Tire x2 | $75.00 | 1 | Replace the innertube on two wheels |
| Tire Replacement x1 | $50.00 | 0.5 | Replace the tire on one wheel |
| Tire Replacement x2 | $75.00 | 1 | Replace the tire on two wheels |
| Tire Replacement - LS7+ - x1 | $100.00 | 1 | Replace the tire on one LS7+ wheel |
| Tire Replacement - LS7+ - x2 | $150.00 | 2 | Replace the tire on two LS7+ wheels |
Motors
| Task | Estimated Cost ($100/hr) | Estimated Time (hrs) | Description |
| Motor Replacement x1 | $150.00 | 1.5 | Replace one Motor |
| Motor Replacement x2 | $225.00 | 3 | Replace two Motors |
| Rotor Replacement x1 | $100.00 | 1 | Replace the brake rotor on one wheel |
| Rotor Replacement x2 | $150.00 | 2 | Replace the brake rotor on two wheels |
Suspension
| Task | Estimated Cost ($100/hr) | Estimated Time (hrs) | Description |
| Suspension Replacement x1 | $100.00 | 1 | Replace the coil shock/air shock on the front or rear |
| Suspension Replacement x2 | $150.00 | 2 | Replace the coil shock/air shock on both front and rear |
| Suspension Adjustment x2 | $100.00 | 1 | Adjust suspension on both front and rear suspensions |
Brakes
| Task | Estimated Cost ($100/hr) | Estimated Time (hrs) | Description |
| Brake Adjustment - x1 | $50.00 | 0.5 | Dial in the brakes on front or rear - hydraulic or mechanical |
| Brake Adjustment - x2 | $75.00 | 1 | Dial in the brakes on front and rear - hydraulic and mechanical |
| Whole Brake Installation - DISC BRAKES - x1 | $150.00 | 1.5 | Install brake levers, housing, cable and caliper on front or rear mechanical brakes. Includes adjustment |
| Whole Brake Installation - DISC BRAKES - x2 | $225.00 | 3 | Install brake levers, housing, cable and caliper on front and rear mechanical brakes. Includes adjustment |
| Whole Brake Installation - HYDRAULIC BRAKES - x1 | $250.00 | 2.5 | Install brake levers, hose, and caliper on front or rear hydraulic brakes. Includes bleed and adjustment |
| Whole Brake Installation - HYDRAULIC BRAKES - x2 | $375.00 | 5 | Install brake levers, hose, and caliper on front and rear hydraulic brakes. Includes bleed and adjustment |
| Brake Lever Installation - MECH x1 | $50.00 | 0.5 | Install brake levers on front or rear mechanical brake. Includes adjustment |
| Brake Lever Installation - MECH x2 | $75.00 | 1 | Install brake levers on front and rear mechanical brakes. Includes adjustment |
| Brake Lever Installation - HYDRAULIC BRAKES x1 | $150.00 | 1.5 | Install brake levers on front or rear hydraulic brake. Includes Bleed + adjustment |
| Brake Lever Installation - HYDRAULIC BRAKES x2 | $225.00 | 3 | Install brake levers on front and rear hydraulic brake. Includes bleed + adjustment |
| Brake Caliper Installation - DISC BRAKES x1 | $50.00 | 0.5 | Install brake caliper on front or rear mechanical brakes. Includes adjustment |
| Brake Caliper Installation - DISC BRAKES x2 | $75.00 | 1 | Install brake caliper on front and rear mechanical brakes. Includes adjustment |
| Brake Caliper Installation - HYDRAULIC BRAKES x1 | $150.00 | 1.5 | Install brake caliper on front or rear hydraulic brakes. Includes bleed and Adjustment |
| Brake Caliper Installation - HYDRAULIC BRAKES x2 | $225.00 | 3 | Install brake caliper on front and rear hydraulic brakes. Includes bleed and adjustment. |
| Brake Bleed - x1 | $100.00 | 1 | Bleed brakes. Involves replacing contaminated oil and purging all air from brake lines on front or rear. |
| Brake Bleed - x2 | $150.00 | 2 | Bleed brakes. Involves replacing contaminated oil and purging all air from brake lines on front and rear. |
| Brake Pad Install - x1 (Includes Adjustment) | $50.00 | 0.5 | Install brake pads into the front or rear caliper for hydraulic and mechanical. Includes adjustment |
| Brake Pad Install - x2 (Includes Adjustment) | $75.00 | 1 | Install brake pads into the front and rear caliper for hydraulic and mechanical. Includes adjustment. |
Stem
| Task | Estimated Cost ($100/hr) | Estimated Time (hrs) | Description |
| Stem Adjustment | $50.00 | 0.5 | Tighten the stem and ensure it is straight |
| T-Bar Installation - DISC BRAKES | $200.00 | 2 | Install the upper t-bar for D4+ models |
| Stem Installation - DISC BRAKES | $400.00 | 4 | Install stem for all models with mechanical brakes. Includes brake adjustment and cable management |
| Stem Installation - HYDRAULIC BRAKES | $550.00 | 6 | Install stem for all models with hydraulic brakes. Includes brake bleed, adjustment and cable management |
Electronics
| Task | Estimated Cost ($100/hr) | Estimated Time (hrs) | Description |
| Controller Replacement - x1 | $100.00 | 1 | Replace one speed controller on any model |
| Controller Replacement - x2 | $150.00 | 2 | Replace both speed controllers on any model |
| DD Button - Plug-in | $50.00 | 0.5 | Replace dual-drive button on plug in models. |
| DD Button - Non Plug-in | $100.00 | 1 | Replace dual-drive button on non plug in models. Includes cable management |
| H/H Button - Plug-in | $50.00 | 0.5 | Replace Horn/Headlight button on plug in models. |
| H/H Button - Non Plug-in | $100.00 | 1 | Replace Horn/Headlight button on non plug in models. Includes cable management. |
| Voltage Lock Replacement - Plug-in | $50.00 | 0.5 | Replace voltage lock on any plug in model |
| Voltage Lock Replacement - Non Plug-in | $100.00 | 1 | Replace voltage lock on any non plug in models. Includes cable management |
| Charge Port Replacement x1 or x2 | $50.00 | 0.5 | Charge port replacement on any model. 1 is the same cost as 2 |
| LED Strip Replacement - x1 (LS7+ Only) | $150.00 | 1.5 | LED strip replacement on LS7+. Includes one whole side (right or left), and cable management |
| LED Strip Replacement - x2 (LS7+ Only) | $225.00 | 3 | LED strip replacement on LS7+. Includes both sides and cable management. |
| Headlight - Plug-in | $50.00 | 0.5 | Replace headlight on any plug in models. |
| Headlight - Non Plug-in | $100.00 | 1 | Replace headlight on any non plug in models. Includes cable management. |
Other Services
| Task | Estimated Cost ($100/hr) | Estimated Time (hrs) | Description |
| Detailing - Level 1 | $50.00 | 0.5 | Clean scooters with a minimal amount of dirt. Includes air added to tires |
| Detailing - Level 2 | $100.00 | 1 | Clean scooters with more than minimal amount of dirt. Includes air in tires |
| Diagnosis | $50.00 | 0.5 | |
| Kickstand Installation | $50.00 | 0.5 | Install kickstand on any model. May require to open decklid. |
| Fender Install - x1 or x2 | $50.00 | 0.5 | Install one or both fenders on any model |
SERVICING DETAILS
Here's a sample breakdown of our servicing fees:
Brake Caliper Replacement x 2 Caliper
Estimated charges: $50 (Inspection Fee) + $75
(Caliper Installation Fee) + $34.90 (Cost of
Caliper) = $159.90. Inspection
Fee applied towards labor = $159.90 - $50 = $109.90 (excluding tax)
Contact us at support@roadrunnerscooters.com. Please provide us a
description of the issue and parts which require replacing and/or repairs. Our servicing team will check on the availability of parts, labor and estimate shipping (and provide the return label).Package your scooter up we will and ship it back to us for servicing. That's it!
Want help calculating our servicing fees? Please reach out and we'll walk you through it.
In order to best serve all of our customers and maintain order in our servicing center, here are our restrictions and conditions.
After service has been completed, we will notify you that your electric scooter is ready. We request that you pick-up and make payment for any products used and services performed in a timely manner. As a courtesy, we allow customers to keep their electric scooter at our facility for up to 10 days at no cost. If you have not claimed your electric scooter after 10 days, your service fee will increase by $20 USD per day (daily storage fee) until it has been claimed.If you have not claimed your electric scooter or responded to our team in over 45 days, RoadRunner Scooters reserves the right to claim ownership of the electric scooter.
Want To Do It Yourself Instead?
With our library of extensive guides and vast variety of spare parts, you can do servicing on your own easily too.
Why Choose RoadRunner Scooters
Outstanding Customer Service
Our entire team is dedicated to assist you continuously with all your scooter needs. We want to ensure that you have a positive experience with Voro Motors and enjoy your scooter rides worry-free!
Fast and Free Shipping
Our Los Angeles, CA location is always stocked with electric scooters which makes shipping & handling fast and secure. Delivery usually takes between2 to 5 business days.
Easy Financing & Product Protection
We offer amazing financing solutions likeAffirm, ShoppayandKatapultto provide incredible low monthly payments (US Only), easy application process and even easier approval.
Repairs & Servicing
Servicing and maintenance for electronics and vehicles can be a pain. That's why riders choose to let us do it for them. Send your scooter to our Denver or NYC location for trained technicians to address repairs and replacements needed!
Post Purchase Partners
