Shipping policy
Last updated: November 6, 2026
1. Shipping Costs
Scooters — Lower 48 States and Washington, D.C.
All new scooter orders delivered within the 48 contiguous United States and Washington, D.C. ship free. Parts, accessories, and any other items purchased in the same order as a scooter also ship free.
Parts & Accessories — Lower 48 States and Washington, D.C.
Orders containing only parts or accessories are charged a flat shipping rate based on shipment weight. Your shipping charge is displayed at checkout.
Parts-only and accessories-only orders do not qualify for free shipping, regardless of order value.
Canada
Scooter shipping to Canada is calculated at checkout and includes duties and taxes, so no additional charges are collected at delivery.
We do not ship parts or accessories to Canada.
No free shipping is available to Canada.
2. Processing & Delivery
Orders placed before noon Mountain Standard Time (MST), Monday through Friday, typically ship the same day. Holidays are excluded.
Orders placed after noon Friday, over the weekend, or on a holiday typically ship the next business day.
Scooters ship from our Nevada warehouse. Parts and accessories ship from our Denver, Colorado facility.
Available shipping methods and estimated delivery times appear at checkout. Transit estimates begin when your order ships. Carrier delays, weather, and other events may affect delivery.
We'll email your tracking information once your order ships.
The map below shows estimated ground transit times for scooters shipped from our Nevada warehouse. Parts shipped from Denver may have different transit times.
3. Order Changes & Shipping Addresses
Check your shipping address before submitting your order. An incorrect or incomplete address can delay delivery, prevent delivery, or result in additional charges.
Order changes must be requested before noon MST on the day the order is placed. Changes after this cutoff cannot be accommodated.
If the carrier has already picked up your package, you are responsible for any address correction or rerouting fees. Our team will work with the carrier to request the change and provide updated tracking information.
Address changes also affect purchased shipping insurance, as explained below.
4. Signatures & Delivery Arrangements
All scooter deliveries require an adult signature. RoadRunner pays the additional carrier fee for this service.
Track your shipment and make sure an adult is available to sign at the delivery address. The carrier is responsible for obtaining the required signature. RoadRunner is not responsible for packages recorded as signed for, regardless of who signs.
If you cannot be available, contact customer support to request a different delivery arrangement or a hold at an eligible UPS pickup location.
A $50 service fee applies to these arrangements. Pickup requires a government-issued photo ID.
Redirecting your package to another address affects shipping insurance coverage.
5. Shipping Insurance
If you purchase shipping insurance through RoadRunner's designated provider, the following terms apply.
Coverage Period
Coverage begins when the carrier takes possession of your package at our warehouse. It continues until the package is signed for and delivered to the address entered at checkout.
Address Changes
Changing your shipping address after placing the order voids RoadRunner's replacement guarantee under the original shipping insurance.
Coverage cannot be transferred to another address. A separate policy must be purchased to insure delivery to the updated address.
Lost, Damaged or Stolen Shipments
If your insured order is lost, damaged, or stolen during transit, RoadRunner will replace the covered items. This applies to scooters, parts, and accessories.
Shipping insurance provides replacement items. It does not provide refunds.
Repeated Missing-Package Claims
If a customer reports two or more orders missing, RoadRunner reserves the right to void future shipping insurance purchases.
6. Shipping Restrictions
We ship to street addresses in the 48 contiguous United States and Washington, D.C. Scooters also ship to Canada. We do not ship to Alaska, Hawaii, Puerto Rico, or any other U.S. territory, and we do not ship parts or accessories to Canada.
We cannot deliver to:
- P.O. boxes, including rural P.O. boxes
- USPS, FedEx, or other carrier drop boxes
- Freight forwarding companies
- Military addresses
7. Undeliverable & Refused Packages
Incorrect or incomplete addresses and refused deliveries may cause a package to be returned to RoadRunner.
If your package is returned as undeliverable, you have two options:
- Have it reshipped at your expense.
- Decline reshipment and receive a refund, less a 20% restocking fee and applicable shipping charges.
Refunds are processed within 14 business days.
If you refuse delivery, you are responsible for both the original and return shipping charges. These charges, along with any applicable restocking fee, will be deducted from your refund.
8. Contact Our Team
Real people, real support. Questions about shipping, tracking, or delivery? Call (720) 664-4456 or email support@roadrunnerscooters.com.