Refund policy

RoadRunner Scooters Return Policy

Scooter Returns

We want you to be completely satisfied with your purchase. Please review the guidelines below before starting a return or exchange.

IMPORTANT: Keep Your Box and Packaging

PLEASE KEEP YOUR BOX AND ORIGINAL PACKAGING.

If your scooter needs to be returned or warrantied, it must be shipped in the original packaging.

• You are responsible for purchasing a replacement box if it has been discarded
• You are responsible for one-way shipping costs for the new box

Returns without original packaging may be rejected.

Return Eligibility

• Requests must be made within 15 days of delivery
• Scooter must be unused, undamaged, and in original packaging
• Include a photo of the odometer to confirm it hasn’t been ridden

All returns must be approved through our return portal:

Submit a Return Request

Returns not submitted through this link will not be accepted.

Cancelation Policy

• 6% fee for cancelations within 48 hours of purchase
• 15% fee for cancelations 48 hours
• Refunds are issued within 10 business days after return receipt & inspection

Restocking & Shipping

• 15% restocking fee applies to all scooter returns
• Customer is responsible for the original and return shipping costs

Return Instructions

• Do not ship scooters to the label address
• Once approved, we’ll send a pre-paid label and schedule a pickup if needed

Exchanges

• Eligible within 15 days of delivery
• Must be unused and in original packaging
• Customer pays all shipping costs

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