Refund policy

RoadRunner Scooters Return Policy

Pre-owned VoltHaus vehicles are not covered by this policy and are governed by the VoltHaus Terms & Conditions.

Scooter Returns

We want you to be completely satisfied with your purchase. Please review the guidelines below before starting a return or exchange.

IMPORTANT: Keep Your Box and Packaging

If your scooter needs to be returned or warrantied, it must be shipped in the original packaging.

• You are responsible for purchasing a replacement box if it has been discarded
• You are responsible for one-way shipping costs for the new box

Returns without original packaging may be rejected.

Return Eligibility

• Requests must be made within 30 days of delivery
• Scooter must be unused, undamaged, and in original packaging
• When submitting your return request, include a photo of the odometer to confirm it hasn’t been ridden.

All returns require approval. Submit your return request through our return portal:

Submit a Return Request

If you are already in direct correspondence with our team about your return, continue through that existing correspondence. All other return requests must be submitted through the link above.

For returns initiated through either route, RoadRunner will first verify the odometer photo and return eligibility. For most regular returns, return shipping charges and applicable restocking fees are deducted from your refund. After verification and approval, RoadRunner will generate and email a return-shipping label for shipment to our headquarters in Denver. If your situation requires upfront payment of any return shipping charges or applicable restocking fees, that required payment must be completed before the label is issued.

Cancelation Policy

• 6% fee for cancelations within 48 hours of purchase
• 15% fee for cancelations past 48 hours
• Refunds are issued within 14 business days after return receipt & inspection

Restocking & Shipping

• 15% restocking fee applies to all scooter returns
• Customer is responsible for the original and return shipping costs

Return Instructions

• Do not use the original shipping label or ship your scooter to the address on it. That address may route your scooter to our Las Vegas fulfillment center rather than the return destination.
• NOTE: If you incorrectly ship your return to our Las Vegas fulfillment center instead of the provided return destination, you are responsible for the additional shipping costs and associated fees incurred because of the incorrect return and subsequent rerouting.
• Use the new return-shipping label emailed by RoadRunner and the return destination provided with it.

Exchanges

• Eligible within 30 days of delivery
• Must be unused and in original packaging
• Customer pays all shipping costs

PLEASE KEEP YOUR BOX AND ORIGINAL PACKAGING.

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