PLEASE KEEP THE BOX AND ORIGINAL PACKAGING.

Returns must be in the original packaging. If you discard your box, you must purchase a new one and cover the one-way shipping costs.

• Returns must be initiated within 15 days of delivery
• Scooter must be unused, undamaged, and include a photo of the odometer

All returns must be approved via:
Submit a Return Request

Fees:

• 6% fee for cancelations within 48 hours
• 15% fee after 48 hours
• 15% restocking fee for returned scooters
• Customer covers shipping (both ways)

Refunds will be issued within 10 business days of receiving the returned scooter.

All sales on parts are final.

• No returns on non-RoadRunner parts
• No refunds on parts purchases
• Used parts are not eligible for exchange or return

We accept exchanges for unused RoadRunner-branded parts that were either:

• Purchased directly from RoadRunner Scooters, or
• Provided under an active warranty

All returns that are not exchanges will be issued as store credit only, minus a 15% restocking and handling fee.

Customers are responsible for all shipping costs related to exchanges and returns.

All Parts return and exchange requests must be submitted through:
Submit a Return Request

Defective parts must be reported within 15 days of delivery to be eligible for a free replacement.

If you're unsure about compatibility, contact our team at support@roadrunnerscooters.com and include photos for confirmation before ordering.

No returns or exchanges are accepted after 30 days from the date of purchase.