Warranty Policy
ROADRUNNER SCOOTERS WARRANTY POLICY
This Limited Warranty applies solely to products acquired from RoadRunner Scooters, LLC. By making a purchase, you acknowledge reading and comprehending this warranty policy and accept responsibility for maintaining the electric scooter.
RoadRunner Scooters reserves the right to modify this warranty policy at any time without prior notice to existing customers.
WARRANTY DURATION:
- All new RoadRunner Scooters: 1 year limited warranty.
- All Certified Open Box/Demo Units: 6 months (180 days) limited warranty.
Extended Warranty Option: All scooters offer the choice to purchase a 1, 2, or 3-year extended warranty with accident protection.
WARRANTY SERVICE:
RoadRunner Scooters will service, ship replacement parts, or replace the scooter, as deemed practical by the Customer Care Team. Costs, including parts, shipping, and repairs, are covered in the first 30 days from the purchase date.
At RoadRunner, your safety and satisfaction are our top priorities. While we recognize that some customers may attempt DIY repairs, we reserve the right to request that the scooter be sent to us for professional repair if we determine that the DIY attempt was unsuccessful. In such cases, we will cover the shipping costs to ensure your scooter is returned to our expert team for optimal performance and safety. This policy ensures that you receive the highest quality service and experience with your scooter.
After 30 Days: Shipping costs transfer to the customer. RoadRunner Scooters may provide tutorials for repairs.
Please note that all customers outside of the lower 48 US states, are responsible for all shipping costs.
EXTENDED WARRANTY:
RoadGuard offers a seamless claims process, allowing you to easily file claims via our Contact Us page: https://roadrunnerscooters.com/pages/contact-us. Our dedicated team is ready to assist you directly, eliminating the need for third-party approvals and ensuring quick and efficient service. With up to 4 years of extended warranty coverage, RoadGuard protects all components included in the original manufacturer's warranty. This coverage is available for new RoadRunner scooters purchased directly from us, provided the extended warranty is bought within 30 days of your original scooter purchase. While RoadGuard covers a wide range of issues, it does not include damages caused by accidents, misuse, unauthorized modifications, normal wear and tear, consumables, or cosmetic damage.
MAINTENANCE RESPONSIBILITY:
Customers must perform routine maintenance. Neglect or improper maintenance may void the warranty.
NON-TRANSFERABLE WARRANTY:
Warranties are non-transferable after the initial sale date.
SHIPPING DAMAGE:
Shipping-related damage is covered under warranty. Report within 3 days, and reach out to us at: https://roadrunnerscooters.com/pages/contact-us.
Retain Original Packaging: Do not discard your original box and packaging.
COVERED PARTS UNDER FULL LIMITED WARRANTY:
- Speed Controls
- Throttle
- Motors
- Batteries
- Suspension
*Restrictions:* One warranty claim per part during the warranty period.
PARTS/REPAIRS NOT COVERED FOR FULL WARRANTY PERIOD:
- Covered for the first 6 months: Voltmeter, Charger, Display
- Covered for the first 30 days: Consumables, Bolts, Nuts, Screws, Fasteners, Regular Wear and Tear
*Exceptions: Stripped or damaged bolts are not covered.
VOIDING WARRANTY:
Warranty may be voided by:
- Aftermarket parts
- Collision, fire, accidents
- Negligence, environmental conditions
- Exceeding temperature limits
- Immersion in liquid
- Altering electronic systems
- Improper battery maintenance
- Commercial use
STARTING A WARRANTY CLAIM:
Visit us at https://roadrunnerscooters.com/pages/contact-us and provide details, videos, and photos. Expect a response within 24 hours excluding weekends and holidays.
CLAIM LIMITS:
- 5 or more replacements within a warranty period may void claims.
- No warranty claim on the same part twice.
OUTSIDE WARRANTY ASSISTANCE:
The customer absorbs costs for non-warranty-related issues outside the warranty period.
As a courtesy, all out of warranty customers receive a 25% discount on motor, speed control, or battery purchases.
Thank you for choosing RoadRunner Scooters. #RideOn!!