RoadGuard Extended Warranty Program

RoadRunner Scooters offers an in-house extended warranty program called RoadGuard. This program provides additional coverage for 1, 2, or 3 years beyond the standard 1-year limited manufacturer's warranty. RoadGuard is owned and operated by RoadRunner Scooters LLC and is not a separate entity.

RoadGuard Coverage

• 1 Year Extended Warranty: Adds 1 year to the standard manufacturer's warranty.
• 2 Year Extended Warranty: Adds 2 years to the standard manufacturer's warranty.
• 3 Year Extended Warranty: Adds 3 years to the standard manufacturer's warranty.

Filing a Claim

To file a claim under the RoadGuard program, please contact RoadRunner Scooters customer support.

Coverage Details

Eligibility:

• The RoadGuard Extended Warranty must be purchased within 30 days of the original product purchase date.
• Coverage applies only to new RoadRunner Scooters products purchased directly from RoadRunner Scooters or authorized resellers.

Coverage Scope:

• The extended warranty covers defects in materials and workmanship under normal use and service.
• It does not cover damage caused by accident, abuse, misuse, improper maintenance, or unauthorized modifications.

Exclusions:

• Normal wear and tear, including but not limited to tires, brake pads, and grips.
• Damage resulting from accidents, neglect, or improper use.
• Products that have been modified without RoadRunner Scooters’ authorization.
• Cosmetic damages such as scratches, dents, and broken plastic parts unless failure has occurred due to a defect in materials or workmanship.

Claim Process:

• To file a claim, contact RoadRunner Scooters customer support at [support@roadrunnerscooters.com] or visit [www.roadrunnerscooters.com/contact-us].
• Provide proof of purchase and details of the issue. The customer support team will guide you through the process and inform you of any additional documentation required.
• Claims must be made within the warranty period. Any claims made after the expiration of the extended warranty period will not be honored.

Repair or Replacement:

• If a product covered by the RoadGuard Extended Warranty is found to be defective, RoadRunner Scooters will, at its discretion, repair or replace the product with a new or refurbished product of equal or greater value.
• The repaired or replaced product will continue to be covered under the original extended warranty period.

Transferability:

• The RoadGuard Extended Warranty is not transferable to a new owner if the product is sold. 

Cancellation and Refunds:

• The RoadGuard Extended Warranty can be canceled within 30 days of purchase for a full refund, provided no claims have been made. After 30 days, the extended warranty is non-refundable.

 General Provisions

• Governing Law: These terms and conditions are governed by and construed in accordance with the laws of the state of California.
• Modification of Terms: RoadRunner Scooters reserves the right to modify these terms and conditions at any time. Changes will be effective upon posting on the RoadRunner Scooters website.
• Severability: If any provision of these terms and conditions is found to be unenforceable, the remaining provisions will remain in full force and effect.

For any questions regarding the RoadGuard Extended Warranty Program, please contact RoadRunner Scooters customer support.

© RoadRunner Scooters LLC 2024

Including these specific terms and conditions will help ensure clarity and protect both the company and the customers by outlining the coverage, limitations, and procedures related to the RoadGuard Extended Warranty Program.