RoadGuard Extended Warranty Terms

RoadRunner Scooters offers an extended warranty program called RoadGuard. This program provides additional coverage for 1 or 2 years beyond the standard 1-year limited manufacturer’s warranty.

RoadGuard is owned and operated by RoadRunner Scooters LLC and is not a separate entity.

RoadGuard Coverage

1-Year Extended Warranty: Adds 1 year to the standard manufacturer’s warranty.
2-Year Extended Warranty: Adds 2 years to the standard manufacturer’s warranty.

Filing a Claim

To file a claim under the RoadGuard program, contact RoadRunner Scooters at support@roadrunnerscooters.com.

Photos and/or video of the issue must be provided with the claim.

Coverage Details

Eligibility

The RoadGuard Extended Warranty must be purchased within 60 days of the original product purchase date.
Coverage applies only to new RoadRunner Scooters products purchased directly from RoadRunner Scooters or authorized resellers.

Coverage Scope

The extended warranty covers defects in materials and workmanship under normal use and service.
It does not cover damage caused by accident, abuse, misuse, improper maintenance, or unauthorized modifications.

Exclusions

Normal wear and tear, including but not limited to tires, brake pads, and grips.
Damage resulting from accidents, neglect, or improper use.
Products that have been modified without RoadRunner Scooters’ authorization.
Cosmetic damage such as scratches, dents, and broken plastic parts, unless failure occurred due to a defect in materials or workmanship.

Claim Process

Contact RoadRunner Scooters at support@roadrunnerscooters.com.
Provide proof of purchase and details of the issue.
Provide any required photos, video, or additional documentation requested by customer support.

Claims must be made within the warranty period. Claims made after the expiration of the extended warranty period will not be honored.

Repair or Replacement

If a product covered by the RoadGuard Extended Warranty is found to be defective, RoadRunner Scooters will, at its discretion, repair or replace the product with a new or refurbished product of equal or greater value.

The repaired or replaced product will continue to be covered under the original extended warranty period.

Transferability

The RoadGuard Extended Warranty is not transferable to a new owner if the product is sold.

Cancellation and Refunds

The RoadGuard Extended Warranty can be canceled within 30 days of receipt for a full refund, provided no claims have been made. After 30 days, the extended warranty is non-refundable.

General Provisions

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the State of Colorado.

Modification of Terms

RoadRunner Scooters reserves the right to modify these terms and conditions at any time. Changes will be effective upon posting on the RoadRunner Scooters website.

Severability

If any provision of these terms and conditions is found to be unenforceable, the remaining provisions will remain in full force and effect.

For any questions regarding the RoadGuard Extended Warranty Program, please contact RoadRunner Scooters customer support at support@roadrunnerscooters.com.