Shipping Policy
SHIPPING COSTS
All new scooter and parts orders over $750 will be shipped via FREE GROUND SHIPPING anywhere within the 48 contiguous United States. We now offer expedited shipping options for parts orders however, scooter purchases can not be expedited.
RoadRunner Scooters can ship to most addresses in the United States.
*Note: Some restrictions may apply. Please check out our shipping restrictions below.
**Please note: FedEx and UPS are experiencing slower pick-up times from warehouses due to COVID-19. We want to provide you as much information as possible on what to expect and are doing everything we can to ensure your order ships and delivers on schedule. Due to the ongoing COVID-19 crisis, we are seeing delays at our warehouses and in the shipping carrier networks. RoadRunner Scooters cannot be held liable for such shipping delays. We appreciate your understanding, and please note, we are always working with our partners to help reduce delays.
Please double check your address for accuracy when ordering from roadrunnerscooters.com. An incorrectly entered address can delay or prevent shipment.
Shipping Insurance
If shipping insurance is purchased through Simply Shipping insurance, do not change the ship to address once the order is placed as this will void RoadRunners Guarantee of replacing the item if lost damaged or stolen in transit. We can only be responsible for the initial address you put on the order when it was ordered. Per the RoadRunner guarantee, RoadRunner Scooters is responsible for all shipping insurance from the time packages are picked up from our warehouse until they are signed for and delivered by the carrier. Once a signed proof of delivery has been produced, RoadRunner is no longer liable for any lost or stolen packages. Please note that if 2 or more orders are reported by the same customer as "missing", RoadRunner reserves the right to void the purchase of shipping insurance.
When you place an order with roadrunnerscooters.com we will estimate shipping and delivery dates. Note that these dates are approximate and can change based on circumstances beyond our control. With the tracking information we will provide in the email sent at the time of fulfillment, you will be able to track your package with the respective carrier. Once your package has been picked-up by the carrier, you can obtain delivery information directly from the carrier. Once a shipment leaves our facility with a carrier service, RoadRunners Scooter is unable to control the transit speed, and we cannot be held liable for any delays once shipped. Follow the respective carrier link below to track your package:
UPS Tracking
FEDEX Tracking
SHIPPING DELAYS OR LOST PACKAGES
To find out the most up to date information about your delayed shipment, please contact the carrier service directly. The carrier service can let you know what timeline you can follow to initiate an investigation on your shipment. If you believe your package is lost, please contact the carrier directly to investigate, and then contact support@roadrunnerscooters.com. We can initiate an investigation with our shipping broker and possibly come up with a resolution.
Below is a graphic to show estimated times of delivery from our warehouse in Nevada to whatever state you reside:
ALL orders placed on roadrunnerscooters.com prior to 12 PM (EST) will generally leave our warehouse that same day. Our warehouse operates Monday thru Friday excluding holidays; there are no orders processed on weekends. Orders placed after 12 PM (EST) on Friday, Saturday or Sunday will generally leave our warehouse on Monday, the first business day of the week.
*please note all open box scooters can take up to 3 business days to ship once your order is placed, and are not included in any promotional advertising.
If a parts or accessories order is lost or damaged in transit, and shipping insurance was purchased, we will replace the package with exactly what was ordered. We will not however issue a refund in this scenario!
TRACKING YOUR PACKAGE
Using the tracking number provided in your "Shipping Confirmation Email" you can check the status of your delivery with UPS or FedEx. Your tracking number will automatically be emailed on your "Shipping Confirmation Email" sent within 24 hours of placing your order (Except for Fridays or Saturdays).
SPECIAL HANDLING
Because our scooters are such a high value item, our shipping insurance carriers require a signature confirmation for all scooter orders. RoadRunner Scooters pays an extra fee for signature confirmation on each scooter order. We recommend that you follow your tracking to ensure someone is available to receive your package when it arrives.
SHIPPING RESTRICTIONS
P.O. boxes, APO/FPO and Commercial Mail Boxes
RR can not ship to a U.S. Postal Service post office box, APO/FPO addresses, or commercial mail boxes.. Please provide an actual street address.
NON-DELIVERABLE PACKAGES
When the carrier returns these non-deliverable packages to us, there are two options. We can reship the package at the cost of the customer, alternatively, if the customer no longer would like the package, it is subject to the shipping fees as well as a 20% restocking fee. Please allow up to 10 days for a refund to show on your credit card account.
WHY WAS MY PACKAGE NOT DELIVERABLE?
A package can be deemed as "Non-Deliverable" if:
- If an address is incorrect or incomplete, the package will be returned by the carrier. Please be careful when entering your address and proofread it for any mistakes prior to submitting your order.
- Refused by Recipient Customer is responsible for ALL shipping charges on orders canceled or refused (both to and from destination) after package has shipped. These charges will be deducted from your refund. We process orders very quickly, and if your package has been picked up by the carrier, it is completely out of our control and you will be responsible for all shipping charges from that point forward if the package is sent back.
