Warranty Policy

WHAT IS ROADRUNNER SCOOTERS’ WARRANTY POLICY?

This limited Warranty applies only to products purchased from RoadRunner Scooters, LLC. By purchasing a product from RoadRunner Scooters, you are confirming that you have read and understood this warranty policy and understand your responsibilities to maintain the electric scooter.

RoadRunner Scooters reserves the right to update or amend this warranty policy at any given time without prior notice to existing customers.

All new RoadRunner Scooters come with a standard 1 year limited warranty.

All new Nanrobot scooters come with a 6 month (180 day) limited warranty.

All Certified Refurbished scooters come with a 90 day limited warranty.

*All scooters come with the option to purchase a 1,2, or 3 year extended warranty*

RoadRunner Scooters will service your electric scooter, ship necessary replacement parts to the customer, or replace the entire scooter, if it is practical to do so.  The resolution to a warranty claim is determined solely by the RoadRunner Scooters Customer Care Team.

RoadRunner Scooters will absorb all costs, including parts, shipping, and repair work, within the first 30 days from the date of purchase.  If the claim is made 30 days after the date of purchase, all shipping costs are transferred to the customer.  Please note: certain parts are not covered under the full warranty period. Please refer to the below section for details on what items are covered for the full warranty period. Should this situation occur, RoadRunner Scooters will provide guided tutorials via email, phone, or videos (many videos can be found here: DIY Videos) to assist the customer with the repair.

To file a warranty claim, fill out this Warranty Claim Form

There is an option to purchase an extended warranty to increase your manufacturer warranty by one, two, or three years; this is added consecutively to your manufacturer warranty.  You can extend your warranty anytime within the original warranty period.

When purchasing a product from RoadRunner Scooters, you accept the responsibility to routinely perform the required maintenance on your device to ensure long-lasting quality and performance.  Some of the routine maintenance you can expect include, but is not limited to: checking tires/inner tubes for proper PSI before EVERY ride, replacing brake pads, replacing and/or tightening screws, replacing disc brakes, charging batteries properly, etc.  Neglect or improper maintenance is grounds for voiding your warranty or denying a warranty claim.

All warranty periods offered through RoadRunner Scooters are NON-transferable after the product’s initial sale date; in other words, RoadRunner Scooters will extend our warranties only to the customer who originally purchased the product, and not to any subsequent owner or other transferee of the product.  Additionally, limited warranties by RoadRunner Scooters cannot be renewed.

SHIPPING RELATED DAMAGE

Damaged Boxes: Shipping oversized large items across the country can incur some scuffs. holes or tears in the box. This is normal for all shipping companies and especially scooter companies. The purpose of the box is to ensure the unit inside is well protected.

Shipping related damages are covered under warranty and must be reported to the freight company and to us within 3 days of receipt of shipment.

Please refuse delivery and have the driver note refusal reason as “damaged”.

If you are unable to refuse the damaged shipment or if freight damage is concealed, notify us and the freight company immediately.

Take pictures of the damage and ask the freight company for a confirmation or claim number.

Open a support ticket with RoadRunner Scooters, filling out this Warranty Claim Form. Include a description of the damage, photos, videos and confirmation number from the freight company with your inquiry. 

*PLEASE DO NOT THROW AWAY YOUR ORIGINAL BOX AND PACKAGING*

WHAT PARTS/REPAIRS ARE COVERED UNDER OUR WARRANTY?

The following items are covered under our limited warranty with certain restrictions:

  • Speed Controls
  • Throttle
  • Motors
  • Batteries
  • Suspension

A warranty claim can only be made for the parts above once during the warranty period.  No part will be replaced more than one time in within the full warranty period.  For instance, if a battery is replaced under warranty by RoadRunner Scooters, a second battery will only be replaced in that same warranty period at the cost of the customer.

WHAT PARTS/REPAIRS ARE NOT COVERED FOR THE FULL WARRANTY PERIOD?

These parts are covered for the first 6 months ONLY of the scooter warranty period: 

  • Voltmeter
  • Charger

These parts are covered for the first 30 days ONLY of the scooter warranty period

Consumables such as:

  • Brake pads
  • Brake discs
  • Brake calipers
  • Tires
  • Tubes
  • Fenders (unless missing or damaged in shipping)
  • Headlight/LCD lights (unless missing or damage in transit)
  • Handlebars and Stems (Scooter frame)
  • Kickstands
  • Voltage Locks (if keys are lost or stolen)
  • Brake Lever and Brake Cables (unless missing or damaged in transit)
  • Folding Latches and Knobs (unless missing or damaged in transit)
  • Charging Ports
  • Nuts, bolts, screws, or any small fasteners found on your scooter (unless missing or damaged in transit) **
  • Lug nut covers **
  • Regular wear and tear of all parts
  • Fenders (unless missing or damaged in shipping)

** We do not cover stripped or damaged bolts **

 

WHAT CIRCUMSTANCES WILL VOID YOUR WARRANTY?

  • The use of aftermarket parts
  • Collision
  • Fire
  • Accidents
  • Negligence (lack of routine care and maintenance, and/or other misuse not in line with the scooter's intended purpose)
  • Environmental conditions (including rainwater, excessive heat, excessive cold, acid rain, volcanic ash, sea salt, bird droppings, hail or UV exposure)
  • Exposing the electric scooters or battery to ambient temperatures above 100°F or below 0°F for more than a few hours at a time.
  • Subjecting the electric scooters to flood water, windstorms, hailstorms, or other similar occurrences by leaving outdoors
  • Overloading
  • Improper care during shipping
  • Immersion of our electric scooters in any liquid medium
  • Attempting to alter the programming of any electronic system
  • Improper battery maintenance (see manual)
  • Upgrades, installations performed, and modifications performed to the part after purchase date that has a direct effect on the warranty claim will void the warranty.
  • Commercial use

WHAT IS THE PROCESS OF STARTING A WARRANTY CLAIM?

To start a warranty claim CLICK HERE, including description, video, and pictures of the issue.

You can expect a response from a member of our customer care team within 24-48 hours, wherein follow up questions or instructions will be provided.  Resolution time can vary from case to case. RoadRunner Scooters will absorb all costs, including parts, shipping and repair work, within the first 30 days from the date of purchase.  If the claim is made 30 days after the date of purchase, shipping costs are transferred to the customer.  Should this situation occur, RoadRunner Scooters will provide guided tutorials via email, phone, or videos (many videos can be found here: DIY Videos) to assist the customer with the repair.

HOW MANY WARRANTY CLAIMS ARE ALLOWED WITHIN THE MANUFACTURER’S WARRANTY PERIOD?

If RoadRunner Scooters has provided 5 or more complimentary replacement parts or repairs within a warranty period for one single order, we reserve the right to void or deny any existing or new warranty claims

Additionally, a warranty claim cannot be made on the same part twice

If a customer initiates a chargeback on any purchase with RoadRunner Scooters, we reserve the right to void or deny any warranty claim on new or existing product purchases through RoadRunner Scooters; we also reserve the right to deny service if a chargeback happens

HOW DOES OUR WARRANTY POLICY CHANGE FOR CUSTOMERS IN THE LOWER 48 CONTIGUOUS STATES VERSUS CUSTOMERS IN HI, AK, OR INTERNATIONAL CUSTOMERS (CANADA, SOUTH AND CENTRAL AMERICAS)?

Any materials needed to resolve the warranty claim are absorbed by Roadrunner Scooters, but ALL SHIPPING COSTS (starting from the date of purchase) related to warranty claims made outside the lower 48, will be the responsibility of the customer.  When you purchase from outside of the lower 48, you must be aware that shipping costs will not be taken on by the seller.

 

WHAT HAPPENS WHEN YOU ARE OUTSIDE YOUR WARRANTY AND NEED ASSISTANCE WITH YOUR PURCHASE?

All parts, repairs, and shipping costs necessary to resolve a non-warranty related issue will be absorbed by the customer.

If you need a repair or if parts are not covered by your warranty, please let us know, and we will try our best to help - usually we can diagnose the problem and send you a replacement part for a fee. If your scooter needs to be returned for repair, our goal is to work with you to lessen the costs and efforts you will incur to you benefit.

Keeping with this promise, please be aware that every customer that is no longer under warranty will receive a 25% discount off any motor, speed control, or batteries purchases.  This discount does not expire.  It is our way of showing our appreciation for you choosing RoadRunner Scooters.  #RideOn!!

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