RoadRunner Accident Protection Plan — Terms & Conditions

Effective Date: March 26, 2026

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1. Plan Overview

The RoadRunner Accident Protection Plan (“Plan”) is an optional service contract that provides coverage for accidental damage and certain wear-related failures not included under the standard manufacturer warranty.

This Plan is administered by RoadRunner Scooters.

This is not an insurance policy.
This Plan is a limited-use service agreement subject to the terms outlined below.

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2. Eligibility & Terms

• Available for eligible scooters purchased directly from RoadRunner Scooters or an authorized dealer
• Coverage begins on the original scooter purchase date
• Available terms: 1-year, 2-year, or 3-year plans
• Non-transferable and applies only to the original purchaser and scooter

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3. Coverage Scope

The Plan covers accidental damage and qualifying wear that affects the performance, functionality, or safe operation of the scooter.

Covered Events Include:

• Accidental damage from drops, crashes, or impacts
• Functional wear from normal use
• Water exposure consistent with real-world riding conditions, including rain, puddles, and road spray

Not covered: submersion, flooding, pressure washing, or prolonged water exposure

3-Year Plan Additional Benefits:

• Tire replacement eligibility as outlined in Section 5

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4. Claims, Limits & Deductibles

• Each approved claim requires payment of the applicable deductible
• Deductibles must be paid prior to repair authorization or parts fulfillment
• Claims are processed per incident and may not be combined

Deductibles and coverage terms are fixed based on the Protection Plan selected at the time of purchase.

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5. Tire Replacement Benefit (3-Year Plans Only)

Customers enrolled in the 3-Year Protection Plan are eligible for up to two tire replacement redemptions during the coverage period.

Redemption Schedule:

• One complete set of replacement tires after 12 months
• One complete set of replacement tires after 24 months

Eligibility Requirements:

• Tire replacements are only available if no claims have been made during the preceding 12-month period
• If a claim is filed within that period, the tire benefit for that interval is forfeited

Customer Costs & Limits:

• $15 shipping fee per tire set
• $49 deductible per redemption
• Limit of one tire redemption per eligible period
• Tire replacements do not count toward the Plan’s claim limit

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6. Exclusions (What Is Not Covered)

This Plan does not cover:

• Manufacturer defects (covered under standard or extended warranty)
• Battery degradation due to age, use, or charge cycles
• Theft, loss, vandalism, or fire
• Intentional damage or misuse
• Full or partial water submersion or prolonged exposure
• Cosmetic damage, including scratches, dents, or fading
• Routine maintenance (brake pads, tire installation, adjustments)
• Unauthorized modifications or third-party repairs
• Labor costs (diagnostics, disassembly, repairs)
• Shipping costs to or from RoadRunner or service centers
• Full scooter replacement

Cosmetic Damage Clarification:

Superficial damage such as scratches, scuffs, or fading is not eligible for coverage under any circumstance.

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7. Customer Responsibilities

To submit a claim, the customer must:

• Provide valid proof of purchase
• Submit clear photos and/or videos of the issue
• Provide a written description of the incident
• Pay the applicable deductible if the claim is approved
• Cover all required shipping and labor costs

RoadRunner reserves the right to deny any claim that falls outside the scope of coverage or lacks sufficient documentation.

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8. RoadRunner Rights & Limitations

• Repairs may be completed using new, refurbished, or functionally equivalent parts
• RoadRunner determines whether repair or part replacement is appropriate
• All claims and coverage determinations are final

The Plan may be voided if the scooter:

• Is modified or altered
• Is serviced by unauthorized third parties
• Is used outside intended operating conditions

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9. Cancelation & Refund Policy

• Full refund available within 30 days of purchase, provided no claims have been filed
• After 30 days—or once a claim is submitted—the Plan is non-refundable

Refund requests must be submitted to:
support@roadrunnerscooters.com

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10. Legal Terms

• This Plan is a service contract and is not insurance
• Valid only for scooters purchased and used within the United States
• RoadRunner reserves the right to modify or discontinue this Plan for future purchases

This agreement is governed by the laws of the State of Colorado

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11. Contact & Support

For claims or assistance:

RoadRunner Scooters
Email: <p><strong>To start a warranty claim:</strong></p>
<ol>
  <li>Email us at 
    <a href="mailto:support@roadrunnerscooters.com?subject=Warranty Claim - RoadRunner&body=Order Number:%0AProduct Model:%0ASerial Number:%0AIssue Description:%0APhotos/Videos Attached:">
    support@roadrunnerscooters.com
    </a>
  </li>
  <li>Include your order number, scooter model, and a description of the issue</li>
  <li>Attach photos or videos showing the problem</li>
</ol>