RoadRunner Scooters Limited Manufacturer Warranty

Version: 2026-07-31-v1
Effective date: July 31, 2026

Warrantor: RoadRunner Scooters LLC
2337 Arapahoe Street, Suite 105
Denver, CO 80205
support@roadrunnerscooters.com
(720) 664-4456

Real Coverage. Real Support.

We design our scooters in Denver, Colorado, USA, maintain a domestic parts inventory, and support our customers long after delivery. RoadRunner scooters are built to be resilient, serviceable, and supported for the long term.

If you need to make a voluntary return, please review our Returns & Exchanges Policy. Warranty claims and voluntary returns are handled under different terms.

Warranty Periods

• New scooters: 12-month Limited Manufacturer Warranty beginning on the date of delivery.
• Certified Refurbished scooters: 3-month Limited Manufacturer Warranty beginning on the date of delivery.
• Orders delivered outside the Lower 48 United States: 6-month Limited Manufacturer Warranty beginning on the date of delivery. Shipping costs related to warranty claims for these orders are the responsibility of the customer. Nothing in this section eliminates a non-waivable consumer right under the law of the place of purchase or delivery.

This warranty is provided to the original purchaser and is non-transferable. Non-transferability does not erase rights that applicable law grants to a later owner.

What Is Covered

This warranty covers defects in materials and workmanship under normal intended use.

A manufacturing defect is a failure caused by how a covered component was manufactured or assembled. It does not include a condition caused by wear, misuse, improper installation, inadequate maintenance, environmental exposure, collision, or other external damage.

Covered components include:

• Frame and structural components, including suspension mounting structures
• Motors
• Controllers, including speed controllers
• Battery (performance and function)
• Display, throttle, wiring, charger, and other electronic components

A component that is part of the scooter as delivered and fails because of a manufacturing defect is evaluated under these categories.

Consumables and Normal Wear

Ordinary wear of brake pads, tires, tubes, fasteners, and similar consumable components is not covered, and this warranty is not a promise of normal-wear replacement.

A verified manufacturing defect that existed at delivery is not excluded merely because the component is normally consumable.

Exclusions and Causation

This warranty does not cover damage or failure caused by accidents, collision, fire, water intrusion or immersion, extreme environmental exposure, overloading, misuse, commercial or rental use, improper assembly or setup, inadequate maintenance, battery neglect, altered wiring, improper repairs, incompatible or aftermarket parts, unauthorized alterations, continued operation after a known fault, or cosmetic conditions that do not affect function.

Coverage may be denied only to the extent RoadRunner reasonably determines that the claimed failure was caused or materially contributed to by the modification, incompatible part, unauthorized alteration, improper repair, misuse, inadequate maintenance, or other excluded condition. Unrelated covered defects remain eligible.

Your Legal Rights

This Limited Warranty gives you specific legal rights. You may also have other rights that vary by state or jurisdiction. Nothing in this Limited Warranty excludes or limits a right that cannot lawfully be excluded or limited.

How to Start a Warranty Claim

Submit a support request here: Contact Support or email support@roadrunnerscooters.com.

Please include:

• Order number
• Description of the issue
• Photos and/or video

Providing complete information will help expedite diagnosis and resolution.

Each claim is evaluated on the product's identity, the warranty version applicable to the purchase, the applicable warranty period, the evidence provided, diagnosis, causation, any prior remedy for the same condition, and duplicate recovery. A claim is not denied automatically because of the number of prior claims, the number of replacement parts provided, or a prior claim involving the same component. RoadRunner may deny duplicate recovery for the same unresolved condition, deny claims supported by fraud, and decline to remedy a condition that has already been fully remedied.

How Warranty Support Works

Each request begins with a diagnostic review. RoadRunner may select a reasonable remedy based on safety, feasibility, availability, compatibility, cost, and prior repair attempts, in this general order:

1. Remote diagnosis and guided troubleshooting
2. Replacement part
3. Authorized repair
4. Return for service
5. Replacement scooter, when a significant covered defect cannot reasonably be corrected

A cash refund is not the ordinary warranty remedy. Nothing in this warranty limits a separate statutory remedy that cannot lawfully be limited.

Cost Responsibility

First 30 Days

For a verified manufacturing defect identified within thirty days after delivery, RoadRunner covers the approved replacement parts and associated shipping required for the approved warranty remedy.

After 30 Days

RoadRunner supplies approved warranty parts and support for a covered defect during the applicable warranty term. The customer is responsible for warranty-service shipping after the initial thirty days, except where applicable law requires otherwise or RoadRunner agrees otherwise in writing.

Labor

• Remote support and RoadRunner's diagnostic review are included.
• Customer-performed installation labor is not separately reimbursed.
• Third-party labor is not covered unless RoadRunner approves it in writing before the work is performed.
• When RoadRunner requires an in-house repair as the approved warranty remedy, RoadRunner will disclose responsibility for labor and shipping before the customer ships the scooter.

Packaging for Return Service

Return authorization is required prior to shipment.

A full scooter returned by carrier must be packed in the original shipping container or another shipping container approved by RoadRunner. The customer is responsible for damage caused by inadequate or unapproved packaging.

If an approved replacement container is needed, it may be purchased from RoadRunner at the then-current price disclosed before shipment.

Transit Loss, Theft, and Transit Damage

Loss, theft, and damage occurring while a shipment is in transit are not manufacturer-warranty matters. Manufacturing defects and transit damage are evaluated under different terms. Optional RoadRunner Protected Delivery, when purchased, is governed by the RoadRunner Protected Delivery Terms.

Parts and Turnaround Time

We maintain U.S.-based parts inventory to reduce downtime and avoid international delays. Most issues are resolved without a full scooter return.

RoadRunner will acknowledge and review complete warranty requests within a reasonable period. Response and resolution times vary based on diagnosis, evidence, parts availability, shipping, and service volume.

Out-of-Warranty Assistance

RoadRunner may offer out-of-warranty parts or service assistance at its discretion. Any quoted discount or assistance applies only to that specific offer and does not extend the warranty.

Built to Be Serviceable

RoadRunner scooters are designed to be maintained and repaired rather than replaced, with replaceable components, upgradeable systems, and long-term ownership support.

Warranty Version

The warranty version in effect when the covered product was purchased governs that purchase. Later changes will not reduce coverage already provided.

RoadGuard Extended Coverage Terms and Conditions

RoadRunner Scooters offers an extended coverage program called RoadGuard. This program provides additional coverage for 2 years beyond the standard 1-year limited manufacturer’s warranty.

RoadGuard is owned and operated by RoadRunner Scooters LLC and is not a separate entity.

RoadGuard Coverage

• 2-Year Extended Coverage: Adds 2 years to the standard manufacturer’s warranty.

Filing a Claim

To file a claim under the RoadGuard program, contact RoadRunner Scooters at support@roadrunnerscooters.com.

Photos and/or video of the issue must be provided with the claim.

Coverage Details

Eligibility

• The RoadGuard Extended Coverage must be purchased within 60 days of the original product delivery date.
• Coverage applies only to new RoadRunner Scooters products purchased directly from RoadRunner Scooters or authorized resellers.

Coverage Scope

• The extended coverage covers defects in materials and workmanship under normal use and service.
• It does not cover damage caused by accident, abuse, misuse, improper maintenance, or unauthorized modifications.

Exclusions

• Normal wear and tear, including but not limited to tires, brake pads, and grips.
• Damage resulting from accidents, neglect, or improper use.
• Products that have been modified without RoadRunner Scooters’ authorization.
• Cosmetic damage such as scratches, dents, and broken plastic parts, unless failure occurred due to a defect in materials or workmanship.

Claim Process

• Contact RoadRunner Scooters at support@roadrunnerscooters.com.
• Provide proof of purchase and details of the issue.
• Provide any required photos, video, or additional documentation requested by customer support.

Claims must be made within the coverage period. Claims made after the expiration of the extended coverage period will not be honored.

Repair or Replacement

If a product covered by the RoadGuard Extended Coverage is found to be defective, RoadRunner Scooters will, at its discretion, repair or replace the product with a new or refurbished product of equal or greater value.

The repaired or replaced product will continue to be covered under the original extended coverage period.

Transferability

The RoadGuard Extended Coverage is not transferable to a new owner if the product is sold.

Cancellation and Refunds

The RoadGuard Extended Coverage can be canceled within 30 days of receipt for a full refund, provided no claims have been made. After 30 days, the extended coverage is non-refundable.

General Provisions

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the State of Colorado.

Modification of Terms

RoadRunner Scooters reserves the right to modify these terms and conditions at any time. Changes will be effective upon posting on the RoadRunner Scooters website.

Severability

If any provision of these terms and conditions is found to be unenforceable, the remaining provisions will remain in full force and effect.

For any questions regarding the RoadGuard Extended Coverage Program, please contact RoadRunner Scooters customer support at support@roadrunnerscooters.com.

© RoadRunner Scooters LLC 2026

RoadGuard Accidental Protection Terms and Conditions

Effective Date: March 26, 2026

1. Plan Overview

The RoadRunner Accident Protection Plan (“Plan”) is an optional service contract that provides coverage for accidental damage and certain wear-related failures not included under the standard manufacturer warranty.

This Plan is administered by RoadRunner Scooters.

This is not an insurance policy.
This Plan is a limited-use service agreement subject to the terms outlined below.

2. Eligibility & Terms

• Available for eligible scooters purchased directly from RoadRunner Scooters or an authorized dealer
• All RoadGuard coverage must be purchased within 60 days of the original scooter delivery date.
• Coverage begins on the original scooter purchase date
• Available terms: 1-year, 2-year, or 3-year plans
• Non-transferable and applies only to the original purchaser and scooter

3. Coverage Scope

The Plan covers accidental damage and qualifying wear that affects the performance, functionality, or safe operation of the scooter.

Covered Events Include:

• Accidental damage from drops, crashes, or impacts
• Functional wear from normal use
• Water exposure consistent with real-world riding conditions, including rain, puddles, and road spray

Not covered: submersion, flooding, pressure washing, or prolonged water exposure

3-Year Plan Additional Benefits:

• Tire replacement eligibility as outlined in Section 5

4. Claims, Limits & Deductibles

• Each approved claim requires payment of the applicable deductible
• Deductibles must be paid prior to repair authorization or parts fulfillment
• Claims are processed per incident and may not be combined

Deductibles and coverage terms are fixed based on the Protection Plan selected at the time of purchase.

5. Tire Replacement Benefit (3-Year Plans Only)

Customers enrolled in the 3-Year Protection Plan are eligible for up to two tire replacement redemptions during the coverage period.

Redemption Schedule:

• One complete set of replacement tires after 12 months
• One complete set of replacement tires after 24 months

Eligibility Requirements:

• Tire replacements are only available if no claims have been made during the preceding 12-month period
• If a claim is filed within that period, the tire benefit for that interval is forfeited

Customer Costs & Limits:

• $15 shipping fee per tire set
• $49 deductible per redemption
• Limit of one tire redemption per eligible period
• Tire replacements do not count toward the Plan’s claim limit

6. Exclusions (What Is Not Covered)

This Plan does not cover:

• Manufacturer defects (covered under standard or extended coverage)
• Battery degradation due to age, use, or charge cycles
• Theft, loss, vandalism, or fire
• Intentional damage or misuse
• Full or partial water submersion or prolonged exposure
• Cosmetic damage, including scratches, dents, or fading
• Routine maintenance (brake pads, tire installation, adjustments)
• Unauthorized modifications or third-party repairs
• Labor costs (diagnostics, disassembly, repairs)
• Shipping costs to or from RoadRunner or service centers
• Full scooter replacement

Cosmetic Damage Clarification:

Superficial damage such as scratches, scuffs, or fading is not eligible for coverage under any circumstance.

7. Customer Responsibilities

To submit a claim, the customer must:

• Provide valid proof of purchase
• Submit clear photos and/or videos of the issue
• Provide a written description of the incident
• Pay the applicable deductible if the claim is approved
• Cover all required shipping and labor costs

RoadRunner reserves the right to deny any claim that falls outside the scope of coverage or lacks sufficient documentation.

8. RoadRunner Rights & Limitations

• Repairs may be completed using new, refurbished, or functionally equivalent parts
• RoadRunner determines whether repair or part replacement is appropriate
• All claims and coverage determinations are final

The Plan may be voided if the scooter:

• Is modified or altered
• Is serviced by unauthorized third parties
• Is used outside intended operating conditions

9. Cancelation & Refund Policy

• Full refund available within 30 days of purchase, provided no claims have been filed
• After 30 days—or once a claim is submitted—the Plan is non-refundable

Refund requests must be submitted to:
support@roadrunnerscooters.com

10. Legal Terms

• This Plan is a service contract and is not insurance
• Valid only for scooters purchased and used within the United States
• RoadRunner reserves the right to modify or discontinue this Plan for future purchases

This agreement is governed by the laws of the State of Colorado

11. Contact & Support

For claims or assistance:

RoadRunner Scooters

To start a RoadGuard coverage claim:

1. Email us at support@roadrunnerscooters.com
2. Include your order number, scooter model, and a description of the issue
3. Attach photos or videos showing the problem